RETURN & EXCHANGE POLICY

Last Updated: November 3, 2026

At BRANDZREPLICA, customer satisfaction is important to us. We want you to feel confident when shopping with us.

Please read our Return & Exchange Policy carefully before placing your order.

1. No Return Policy

All purchases made through BRANDZREPLICA are considered final.

We do not accept product returns or provide refunds for:

• Change of mind.

• Incorrect size selection by the customer.

• Change of colour or style preference.

• Unwanted products.

• Personal preference after receiving the order.

However, exchanges are possible under the conditions outlined below.

This policy does not limit any consumer rights that cannot legally be excluded under applicable law.

2. Exchange Policy

We offer exchanges subject to product availability and approval by our customer support team.

Customers may request an exchange for:

• A different size.

• A different colour, if available.

• Another eligible product, subject to approval.

All exchange requests must be made within 3 days of receiving the order.

Products must be:

• Unworn and unused.

• Unwashed and unaltered.

• In their original condition.

• Returned with original tags and packaging.

Products showing signs of use, damage caused by the customer or alteration may not qualify for an exchange.

3. Exchange Delivery Charges

Delivery charges depend on the reason for the exchange.

A. If the Issue Is From Our Side – FREE DELIVERY

If you receive:

• An incorrect product.

• An incorrect size sent by our team.

• A defective product.

• A damaged product caused before or during dispatch due to our handling.

BRANDZREPLICA will cover the applicable delivery charges for the approved exchange.

B. If the Issue Is From the Customer's Side – DELIVERY CHARGES APPLY

If you request an exchange because of:

• Incorrect size selected while placing the order.

• Change of colour preference.

• Change of style preference.

• Personal preference after receiving the product.

The customer will be responsible for the applicable delivery charges for the exchange.

4. How to Request an Exchange

To request an exchange:

1. Contact our customer support team within 3 days of receiving your order.

2. Provide your order number.

3. Explain the reason for the exchange.

4. Share clear photographs or videos of the product if required.

5. Wait for confirmation and exchange instructions from our team.

Please do not send any product back before receiving approval and return instructions.

5. Damaged, Defective or Incorrect Products

If you receive a damaged, defective or incorrect product due to an issue from our side, please contact us within 24 hours of delivery.

Please provide:

• Your order number.

• Clear photographs or an unboxing video.

• A brief explanation of the issue.

After verification, we will arrange an appropriate resolution, including an exchange where available, without charging you delivery fees.

6. Exchange Availability

All exchanges are subject to stock availability.

If the requested size, colour or replacement product is unavailable, our team will contact you to discuss an alternative resolution.

7. Order Cancellation

If you wish to cancel your order, please contact us as soon as possible.

Cancellation requests may not be accepted once an order has been processed, packed or dispatched.

8. Important Customer Notice

Please carefully check:

• Product descriptions.

• Size charts.

• Colour and product images.

• Order details before checkout.

By placing an order, you acknowledge that you have read and understood this policy.

Nothing in this policy removes any mandatory consumer rights available under applicable law.

9. Contact Us

For exchange requests or assistance, contact us:

Brand: BRANDZREPLICA

Email: BRANDZREPLICASTORE@GMAIL.COM

Phone / WhatsApp: +92 304 4038389

Location: Pakistan

Website: BRANDZREPLICA.COM

Customer Support Hours:
Monday – Saturday
10:00 AM – 6:00 PM (Pakistan Standard Time)

Thank you for shopping with BRANDZREPLICA.

Your Style. Your Identity. Your Choice.